Can I Add To An Existing Order?
We’re sorry but it’s not possible to add to your order. Our system is fully automated which means your order has already been sent to our warehouse for processing. If your order has not yet been despatched we can cancel it and you can place a new one.
I’ve Placed More Than One Order; Can You Combine Them?
We’re sorry but it’s not possible to combine your orders. Our system is fully automated which means your orders have already been sent to our warehouse for processing. If your orders have not yet been despatched we can cancel them and you can place a new one.
The Items I Bought Recently Have Been Reduced – Can You Refund Me?
We are unable to back date any offers outside of the times stated in the terms and conditions associated with the price reduction.
Are Items In My Basket Reserved?
Yes, items are reserved in your basket, so you can browse the site without losing your items during that time.
Do You Offer Free Returns As Standard?
Take a look at our Returns & Exchanges page to get all the info you need on returning items, and to download a returns form.
Can I Send Something As A Gift To Someone Else?
Yes! Just choose 'add a new address' when you reach the delivery page during checkout and pop in their details.
Where Can I Find Sizing Information?
All of our lovely products have a handy 'Measurements' tab on the product page. If you’re looking for general sizing information though, hop over to our handy size guide!
What Washing Instructions Do You Recommend?
We suggest washing at 30*C because it's kinder to the environment. We don't recommend using bleach or other harsh chemicals and Frugi clothes prefer liquids, gels and pods over washing powders.
Some Frugi clothes can be ironed and tumble dried on a low heat, but printed designs should be ironed inside out and hung out on the washing line!
Be sure to check the care label on each garment for individual washing instructions, as they may vary from time to time.
Will Frugi Clothes Shrink When I Wash Them?
A little, yes, but don’t worry! Organic cotton isn’t coated with the nasty resins that conventional cotton uses to prevent shrinking. It can shrink up to 5%, but we’ve cut the clothes to take that into account - clever clogs that we are!
What Steps Do Frugi Take To Be As Ethical As Possible?
Frugi was founded on a basis of being as ethically and environmentally responsible as possible, and we still work to these same values over more than a decade later!
- First and foremost, we’re still crazy for organic cotton. All our cotton is organic, so you won’t find any nasties here! It’s super soft, kinder to skin, and so much better for those involved in the growing and manufacturing processes.
- Our board shorts and 100% waterproof Puddle Buster range are made from 100% post-consumer recycled polyester. It’s a durable, versatile fabric that uses up plastic bottles so they’re not left to float around in the sea or in landfills damaging the environment!
- Our stretchy swimwear and Sun Safe garments are made using Oeko-tex fabrics. Oeko-tex is an independent global organisation who set standards, test and certify textiles to ensure they contain no nasty chemicals. Better for us to wear, and better for factory worker’s health and the environment. Fab!
- Our GOTS certification awarded by the Soil Association means we adhere to stringent criteria in both our manufacturing and social accountability.
- We work under our own Frugi code of conduct, visit our factories regularly, and have a Frugi team based in India to ensure the highest standards are met and our workers are looked after.
What Does GOTS Mean?
Global Organic Textiles Standard, or GOTS, is recognised as the leading processing standard for textiles made from organic fibres worldwide. It defines the highest level environmental and social standards, with the aim to define requirements to ensure the organic status of textiles. So, that's GOTS in a nutshell - but what else does it mean?
- GOTS traces the cotton from start to finish with the use of transactional certificates. Unregulated, this process can be subject to false claims. With GOTS certification we can say with our hands on our hearts that our GOTS suppliers comply with GOTS organic, social and ethical standards!
- Under GOTS our factories are audited to check that workers are provided with a safe and clean environment, and are paid a living wage (which means either the national standard or industry benchmark, whichever is higher.)
- GOTS prohibits the use of chemicals commonly used in textile processing that can cause serious illnesses and bans the use of any pollutants which can destroy eco-systems. This means happier farmers and factory workers, and a happier planet.
- As part of the sustainability management criteria, GOTS requires each factory to tell them how much water and energy they use to process the cotton. They also target goals and procedures to help reduce energy and water consumption.
- Allergenic and toxic chemical residues are not allowed in GOTS certified clothing. This is a big plus, as it means our clothes are kinder to delicate skin, and less likely to trigger nasty allergies.
For more information visit global-standard.org.
Where Are Frugi Clothes Made?
Currently we manufacture our Frugi clothes in various locations within India, Sri Lanka, Turkey, China and Portugal.
Our GOTS and Organic Content Standard 100 certifications awarded to us by the Soil Association mean we adhere to stringent criteria in both our manufacturing and social accountability. Under GOTS our factories are audited to check that workers are provided with a safe and clean environment and are paid a living wage (which means either the national standard or industry benchmark, whichever is higher).
In addition, we work under our own Frugi code of conduct, visit our factories regularly, and have a Frugi team based in India to ensure the highest standards are met and our workers are looked after.